OUR VALUE PROPOSITION

We build Customer Loyalty for our partners on each and every call.

We consistently achieve this goal for our partners by providing:

High Customer Satisfaction
High First Call Resolution
A Competitive Pricing Structure
The Ability to Generate Revenue

The results of our efforts increase quality and customer satisfaction and provide a strategic service advantage as well as a reduction in the total cost of support services.

Read more to learn why the most respected companies in the U.S. are Our Partners and trust The Answer Group to address their customer support needs

HIGH CUSTOMER SATISFACTION

TAG consistently delivers the highest quality and customer satisfaction ratings among our partners internal and external call centers. Many of our partners are recognized for their quality and customer satisfaction by organizations such as J.D. Power and Associates.

HIGH FIRST CALL RESOLUTION

First Call Resolution drives quality and customer satisfaction and is achieved by hiring the most talented people and providing them with the best training in call handling, technical, and customer-specific skills.

COMPETITIVE PRICING STRUCTURE

High quality and customer satisfaction reduces the total cost of support services.

By having the most talented and best trained people, we are able to:

Reduce repeat calls, which decreases call volume
Reduce call handle time, which minimizes staffing levels
Reduce unnecessary replacements, which lowers inventory costs
Reduce field service visits, returns, and cancellations which increases profitability

TAG consistently provides our partners the Lowest-Cost-Per-Incident for support services.

ABILITY TO GENERATE REVENUE

In terms of traditional inbound sales, The Answer Group has the highest close rates and highest average order values among our partners’ inbound sales centers.

More importantly we have developed a methodology to leverage high Customer Satisfaction with support services to drive incremental sales and profits for our partners.